Terms and Conditions
Welcome to MDR Security Systems
These terms and conditions outline the rules and regulations for the use of MDR Security Systems’ Website.
MDRSecuritySystems.Com
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use MDR Security Systems’ website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using MDR Security Systems’ website you consent to the use of cookies in accordance with MDR Security Systems’ privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
License
Unless otherwise stated, MDR Security Systems and/or it’s licensors own the intellectual property rights for all material on MDR Security Systems. All intellectual property rights are reserved. You may view and/or print pages from http://www.MDRSecuritySystems.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from http://www.MDRSecuritySystems.com
Sell, rent or sub-license material from http://www.MDRSecuritySystems.com
Reproduce, duplicate or copy material from http://www.MDRSecuritySystems.com
Redistribute content from MDR Security Systems (unless content is specifically made for redistribution).
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources.
dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of MDR Security Systems; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@MDRSecuritySystems.com.
Please include your name, your organization name, and contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of MDR Security Systems’ logo or other artwork will be allowed for linking absent a trademark license agreement.
Iframes
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request.
We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
WARRANTY – GUARANTEE
The Warranty period we provide is 36 months on all of our CCTV / Intruder Alarm Products & 12 Months warranty on all Bollards/ Posts & video doorbells, The first 12 months also include labour where applicable during the RMA process.
1:The customer must notify us immediately via email or text or call as soon as a fault occurs. we will then attend to fix the issues as soon as possible
2:We guarantee that we will repair hardware related faults on the installed system (Foc) free of charge within the warranty period from the installation date. This guarantee does not apply to matters stated in the next paragraph below (3)
3:The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by MDR SECURITY SYSTEMS or to faults & failures caused by the following:
Incorrect adjustment or positioning by you or others of any part of the system /systems/ Product
Consumable items of all kinds failing. Consumables are items with a finite life such as the internal hard disk drive thats inside the recorder
(NVR/DVR)
Products added to the CCTV system not supplied directly by MDR SECURITY SYSTEMS
Work carried out by anyone including the police, fire or other authorities, or by any telecommunication agency or other party.
Changes in configuration by other parties (Telecoms, Internet providers etc)
4:A call out fee of at least £75 will be charged if the fault / malfunction caused to the system has been made by the user and not a defective part / installation. For example, if an engineer/ Manager from MDR SECURITY SYSTEMS attends to assess a ‘no video’ issue or similar that has been caused by the customer accidentally or otherwise cutting, or disturbing the installation cables / components, or adjusting ip address etc a fee will be chargeable, If upon investigation there is a faulty part this will be repaired or replaced with no fee payable within the warranty period.
5:If your system is older than 12 months, but less than 35 months – you are required to order a warranty callout package to cover the RMA procedure.
RMA PROCEDURE
6:The RMA procedure is for faulty goods for products if your system is older than 12 months and less than 35 months – you are required to purchase the warranty call out to cover the RMA procedure.
7:The RMA fee is £120 this covers the visit needed to diagnose the fault & replace & recommission the product into the system, (where applicable)
This also covers the shipping fees for us to send the faulty item back & also the shipping to receive the new item
PAYMENT
8:Each item in our online store has the option to either pay in full or to pay a deposit
9:Each listing has the total amount to be paid
10:The deposit minus shipping fees is refundable if you need to cancel as long as the installation date is at least 7 days or more away
11:If you need to cancel your order and your installation date is within 7 days then we cannot offer a refund on your deposit as we would have scheduled this install into our booking system and would leave us with no work for that day
12:We require payment in full on the day of installation before our engineer leaves site, ( minus the deposit ) failure to do so gives us the right to restrict access to the system & or services and remove goods if necessary at any time
13:if after the install has been completed you decide you do not want the system ( excluding bollards ) then we can arrange a return visit to take the goods away but we have the right to charge for the initial installation charge & also £85 to come and remove the goods at a later date
14:Bollards/ Posts are non refundable once they have been installed due to us not being able to get them out the ground without damaging them & only fully refundable if your installation date is further than 7 days away if its within 7 days then no refund is granted however we can deduct the installation fee off your total bill, and refund for the post/ bollard but there will be a cancellation fee of £85
PURPOSE
15:The installed system by MDR SECURITY SYSTEMS is designed to reduce the risk of loss or damage to your property, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen we are not responsible for any losses you may suffer directly or indirectly. we also cannot be held responsible for any drainage issues after installing a telescopic bollard, we install these to manufactures specification & each grounds work will be different and this is out of our control
CONNECTIONS/ REMOTE MONITORING/ PLAYBACK
16:We are not responsible for the internet speeds at your property, any playback issues for your cctv systems or connections to your alarm panel will be down to how good your internet connection is and is out of our hands. we can advise you to speak to your broadband provider
17:We will connect your cctv system to an existing tv for free as long as its no more than 3 meters away from where the DVR/NVR has been situated, we will situate the DVR/NVR in what would be the best situation to your property
18:We will test the internet connection to your alarm system and advise whether it’s a good or bad connection, and offer advice on the next best steps which can incur in more fees.
We do not accept any responsibilities for connections to your alarm or cctv systems
19:Pyronix alarm systems can be set up on the smart phones & is a yearly subscription fee, this is free for the first year when purchasing one of our Pyronix alarm systems. We normally tie this fee in on a service call 1 year later after installation. We will remind you in good time regarding your next service call
20:Alarm and cctv services are recommended to ensure your system is fault free and to make sure its as good as the day it was installed
21:by using our website or placing an order online or via phone or email or in person, you are agreeing to these terms & conditions
Any queries regarding any of our terms, please contact us